Are you passionate about supporting students on their academic journey?
EIT (Engineering Institute of Technology) is seeking a motivated and compassionate individual to join our team as a Student Services Officer. This role offers an exciting opportunity to make a meaningful impact in a collaborative and innovative environment.
About the Role
In this pivotal role, you’ll be the first point of contact for students, suppliers, and internal stakeholders across our campuses. You’ll be responsible for ensuring the smooth operation of student services, enhancing student satisfaction, and supporting both on-campus and online learners. You will play a key role in student engagement, offering pastoral care, and coordinating services such as student orientation, visa support, and resource accessibility.
Why Join Us?
Work-Life Balance: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally with flexible hours and working from home days during semester breaks.
Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.
Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.
Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.
Job Description
What You’ll Do:
Coordinate orientations, workshops, and engagement initiatives for both online and on-campus students.
Provide pastoral care to on-campus students, addressing emotional well-being, homesickness, and multicultural integration.
Collaborate with teams to ensure all students have access to resources like tutoring, counselling, and technical support.
Develop and implement initiatives to boost online student engagement and retention.
Meet with at-risk students and track their progress, sharing updates with the Student Success Manager.
Maintain accurate records, update systems, and ensure compliance with institutional policies.
Organize guest speaker events and networking opportunities.
Provide supporting documentation for work rights or graduation needs.
Address financial hardship queries in collaboration with the Learning Support Manager.
Perform reception and administrative duties, including welcoming students and visitors.
Handle ad-hoc tasks to support the Student Services team or other departments.
What Sets You Apart:
Minimum of 2 years of experience in student services or a similar role, preferably in an online education environment.
Previous experience working with International Students in Australia.
Proficient in a range of computing skills including Microsoft Office suite, Learning Management Systems, and online meeting/webinar software.
Excellent organisational and time-management abilities to handle multiple tasks and priorities.
Problem-solving skills and the ability to work independently and collaboratively across departments to address student needs.
A genuine passion for student welfare, with an appreciation for cultural diversity.
Ready to Make an Impact? At EIT, education is more than a job – it’s a way to change the world. If you’re excited about the opportunity to support students in their academic journey, we’d love to hear from you.
Apply now and be a part of a team that truly makes a difference in students' lives!
About EIT
The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.
With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.
*This is what our current staff have to say about working at EIT:
“EIT is a great place to work and the future seems exciting.”
“I feel I'm in a company with great values, vision and opportunities, I think everybody can see it and feels the same way.”
“Been brilliant, lots of opportunities for taking on leadership roles, ideas are listened to and developed with manager, look forward to being with EIT now and into the future.”
“Overall EIT is a great workplace and employees are valued. There is a vision in place and it's great to see the company taking active steps to fulfil that vision”
“I really enjoy my job, it's fulfilling and challenging and has given me amazing opportunities to improve my own skills and contribute to real world change and growth.”
*comments are from the 2024 Staff Engagement Survey
Equal Employment Opportunity:
EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.
First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.
