Are you a detail-driven admin professional with a passion for helping learners succeed? We're looking for a Learning Support Officer – Short Courses to join our Digital Learning team! 

In this role, you will be responsible for coordinating online programs, supporting students, and ensuring seamless course delivery. 

As our short course LSO, you'll be at the heart of our dynamic learning environment, ensuring the seamless delivery and coordination of our online learning programs, and maintaining lines of communication between students, staff and lecturers. 

If you have 3-5 years of administrative experience and a knack for supporting learning initiatives, we would love to hear from you! 

Why Join Us? 

Work-Life Balance: We understand that life can be hectic, so we do as much as we can to ensure that you have the flexibility you need to thrive both personally and professionally. Our LSO’s can work from two days a week once they complete their probation period! We also offer 4 days of study leave so you can thrive in your career and your education. 

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives. 

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training. 

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that we offer opportunities for success to the wider community. 

End-of-Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.  

You will have the opportunity to be involved in: 

• Customer Interactions – you’ll be responsible for responding promptly and effectively to queries from existing or potential students 

• Guide students through the registration and enrolment process, ensuring a smooth transition from enrolment to course completion  

• Course Coordination, including scheduling webinars, liaising with lecturers, compiling & distributing course materials, creating and issuing completion certificates or badges to students 

• Ensure all student and course data is up to date and accurately recorded  

• Student support – you’ll play a key role in identifying and assisting underperforming students to help them succeed 

• Coordinat with international teams regarding course offerings and schedules 

• Ensuring high standards of course delivery in the exciting micro-credential space  

• Implementing and following company policies and procedures 

• Training lecturers and students on using our webinar software 

• Work with and maintain our LMS (Moodle) site for course management 

• Undertake additional tasks as required by your manager 

What will you need to succeed? 

• A passion for education and helping others to achieve their best 

• Highly developed communication skills, both written and verbal 

• Excellent organisational and time management skills to handle multiple responsibilities 

• Proven track record of delivering top-tier customer service with a student focused approach 

• Strong ability to manage competing priorities in a fast-paced environment 

• Comfortable working to tight deadlines, ensuring timely course coordination and student support 

• Meticulous attention to detail to maintain accuracy in student records 

• Proactive and self-motivated, able to work independently with minimal supervision 

• Team-oriented mindset, fostering collaboration with colleagues and students 

• Tech savvy and adaptable, comfortable using Microsoft Office, familiar with learning platforms like Moodle, and quick to learn new tools like BigBlueButton or Teams